This delivery policy sets out performance parameters and relationships between Martin’s Lane and its customers for the consignment and delivery of wine orders.
The delivery policy shall be read and all meanings and interpretations construed as if forming part of Martin’s Lane terms and conditions as may be published from time to time on its website or which are available upon request.
Delivery charges
A delivery charge will be added to the amount of each wine order in accordance with the current rates as published from time to time by Martin’s Lane on its website or through other sales offer.
The delivery charge may be waived or amended at the sole discretion of Martin’s Lane except as otherwise referred to in its delivery policy.
Delivery charges for wine orders exclude destination addresses in the Scottish Highlands and Islands, Northern Ireland, The Isle of Man, The Isle of Wight, The Scilly Isles and the Channel Islands for which Martin’s Lane will provide a quotation for delivery upon request.
Special arrangements apply to wine orders and deliveries outside the UK and will be subject to separate enquiry and quotation.
Delivery packaging
Wines will be dispatched by Martin’s Lane in lay-down cardboard packs of 6 bottles in wine varieties and assortments as may be advertised and available from time to time according to its website or through other sales offer.
Carriage
Martin’s Lane will arrange for carriage of the wine order via a reputable carrier of its own choice (normally Parcelforce) or it may make arrangements for delivery using its own transport.
Collection of wine
Martin’s Lane may at its sole discretion allow the collection of a wine order in which circumstances the delivery charge will be waived. Any such arrangement and the collection of the wine order shall be made by the customer in person (for which identification may be required) and the release of the wine order by Martin’s Lane shall be conditional upon production of the payment receipt and signature of the customer. The time and place of collection will be specified by Martin’s Lane.
Delivery period
Martin’s Lane will endeavour to fulfil a wine order in 3-5 working days (excluding weekends and bank holidays) but this may be extended during busy trading periods. In the event or likelihood of the expected delivery period becoming significantly exceeded Martin’s Lane will attempt to contact the customer to advise of the expected delivery date.
Martin’s Lane will in any case endeavour to advise the purchaser that the wine order has been dispatched and of the expected delivery date.
Larger wine orders may need to be dispatched in more than one consignment (at no extra cost to the customer) but whether delivered in whole or in part this does not affect the operation of these conditions.
It shall be a condition of delivery that the customer or (in the case of an alternative delivery address being provided) his representative signs for the wine order to confirm receipt.
If the carrier is unable to get a response at the delivery address (or at an alternative delivery address where one has been provided) and the delivery of the wine order is not possible the carrier will leave notification of the call at the delivery address advising that the wine order has been returned to the carrier’s depot or (in the case of consignments made through Parcelforce) to a post office covering the delivery area.
The customer will in circumstances of an unsuccessful delivery need to collect the wine order from the post office as notified.
If the wine order is not collected from the notified post office within a reasonable time following due notice to the customer it may be returned to Martin’s Lane. Payment made for the wine order will be refunded to the customer less the amount originally charged for carriage and less any further abortive cost incurred in having to return the consignment.
Completion of order
Subject to any damage, shortage or incorrect supply a wine order is fulfilled by Martin’s Lane upon delivery to the destination address or alternative address where one is provided.
Damage, shortage or incorrect supply
Immediately following delivery the customer is requested to inspect and to verify that the wine order has been correctly supplied.
If the wine order as presented to the customer upon delivery is visibly damaged the customer should refuse acceptance.
Where the customer discovers after delivery that the order is incorrect or has suffered damage this must be notified to Martin’s Lane within 24 hours of delivery as a condition of refund or replacement which otherwise shall be at the discretion of Martin’s Lane.
Martin’s Lane reserves the right to replace or to make refund (wholly or in part at its discretion) for damaged or an incorrectly supplied order.
In order that the matter of any reported damage may be taken up with the carrier the return/surrender and/or photographic evidence of the damaged goods may be required from the customer as a condition of refund or replacement.
Replacement of an incorrectly supplied order is dependent upon availability and where wine varieties are unavailable full payment refund shall be the limit of compensation.
The rights of the customer under the sale of goods and consumer legislation according to the laws of England are not affected by this delivery policy.
Communications
Any communication with Martin's Lane shall be via the address or other contact details shown on the Welcome page of its website.
In this delivery policy any reference to Martin’s Lane shall mean:
Martin’s Lane Estates (Stow Maries) LLP
Registered in England Partnership No OC337925
Registered Office: Trinity Street Halstead Essex CO9 1JE
AUGUST 2016